Repair Wondershare

Creation date: 9/25/2025 9:13 AM    Updated: 9/25/2025 9:13 AM   vms wondershare
Issue:
You're attempting to use Wondershare on a VMS machine but it appears to have locked up.
Cause:
Corruption appears to occur at times with the configuration file of Wondershare.
Resolution:
  • Close Wondershare either by clicking the X or by killing the task in Task Manager
  • Open File Explorer
  • Browse to C:\ProgramData\Wondershare\UniConverter 15
    • If you do not see the ProgramData folder, you will need to show hidden folders
      • In File Explorer, click View at the top of the window
      • Hover over Show
      • Select Hidden Items
  • Once in the UniConverter 15 folder, find the UniConverter file; once found, delete it.
  • Open Wondershare and the application should open but the software will be unlicensed; re-login to the software with your Wondershare login to properly license the software
  • Done!
Software related issues.