User access to shared mailboxes is restricted and must be approved
by the owner of the account.
- Login to your email account using webmail.
- Click on your avatar icon on the top right of
the browser page.
- Then select “Open another mailbox”

- Enter
the email address of the shared mailbox and then click the “Open” button.

- The shared mailbox will open in a new browser
tab where you can switch between the open mailboxes.
Software related issues.